Table of Contents
Introduction
Mratm88 takes our responsibility to protect the privacy of every member seriously. This Privacy Policy is formulated in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international industry best practices, ensuring your personal information is always kept safe and handled responsibly.
By registering and using the mratm88 platform, you agree to the terms set out in this Privacy Policy. We encourage you to read this document carefully in full so that you fully understand your rights as a member and how we manage your data.
1 Information We Collect
To provide you with a complete and secure gaming experience at mratm88, we need to collect certain categories of information from you. This collection is carried out transparently and solely for legitimate purposes.
| Data Category | Examples of Information | Purpose |
|---|---|---|
| Identity Information | Full name, IC / passport number, date of birth | Identity verification & KYC |
| Contact Information | Phone number, email address, full mailing address | Communication & Account Verification |
| Financial Information | Bank account number, e-wallet, transaction records | Deposit & withdrawal processing |
| Device & Technical Data | IP address, device type, web browser, OS | Security & Fraud Prevention |
| Platform Activity Data | Game records, wagering history, session duration | Responsible gaming monitoring |
| Cookie Data | Session cookies, preference cookies, analytics cookies | User experience enhancement |
2 How We Use Your Data
Every piece of information we collect has a clear and legitimate purpose. mratm88 does not use your data for any purpose unrelated to platform operations without your prior consent.
- Account Verification & Security: Identity data is used to verify your identity during registration and login, and to detect any suspicious activity that may compromise your account.
- Financial Transaction Processing: Bank and e-wallet details are used solely to process your deposits and withdrawals securely and accurately.
- Legal Compliance & KYC: We use your information to comply with legal requirements related to anti-money laundering (AML) and the Know Your Customer (KYC) process.
- Account-Related Communications: We send important notifications regarding your account, transactions, and security updates via email or SMS.
- Consent-Based Marketing: If you have opted in to receive marketing communications, we will send you relevant promotional information, bonus offers, and the latest updates.
- Responsible Gaming: Game activity data is used to monitor your playing habits to ensure your gaming experience remains healthy and within control.
- Service Improvements: Platform usage data is analysed in aggregate to improve service quality, user experience, and technical stability.
3 Information Sharing
Mratm88 understands that your trust is built on transparency. We do not share your personal information with third parties except in the situations outlined below, and all such sharing is carried out under strict controls.
- Licensed Payment Providers: Required financial information is shared with licensed payment gateways to process your deposit and withdrawal transactions. All such providers are bound by strict confidentiality agreements.
- KYC Service Providers: Identity documents are shared with approved third-party identity verification platforms solely for KYC and AML compliance purposes.
- Legal Requirements: mratm88 will disclose the required information to authorised authorities such as the police, courts, or regulatory bodies when legally mandated to do so.
- Fraud Prevention: In situations where we suspect fraud or illegal activity, relevant information may be shared with the appropriate investigative authorities.
4 Data Security
Protecting your personal data is a responsibility we take very seriously. mratm88 invests in industry-grade security infrastructure to ensure your information is protected at all times.
- 256-bit SSL Encryption: All data transmitted between your device and mratm88 servers is protected by 256-bit SSL encryption — the same security standard used by leading financial institutions.
- Data-at-Rest Encryption: Sensitive data stored on our servers, including financial information and identity documents, is encrypted using AES-256 algorithms.
- Two-Factor Authentication (2FA): We offer 2FA for all member accounts to add an extra layer of security that prevents unauthorised access.
- 24/7 Security Monitoring: Our security team continuously monitors systems to detect and neutralise cyber threats before they can impact member accounts.
- Internal Access Controls: Only staff with specific authorisation may access members' personal data, and every access is recorded in a strict audit log.
- Regular Data Backups: Your data is automatically backed up and stored in data centres with physical and cyber security protection to prevent data loss from system failures.
5 Cookies & Tracking Technologies
Mratm88 uses cookies and similar tracking technologies to enhance your browsing experience, maintain session security, and understand how members use our platform. The following are the types of cookies we use:
- Essential Cookies: Required for core platform functions such as login authentication and session management. These cookies cannot be disabled without affecting platform functionality.
- Preference Cookies: Saves your preferences such as interface language, time zone, and display settings to deliver a more personalised experience.
- Analytics Cookies: Collects anonymised usage data to help us understand how members interact with the platform and identify areas for improvement.
- Security Cookies: Used to detect suspicious activity, unauthorised login attempts, and to protect your account from security threats.
You can manage or disable certain cookies through your web browser settings at any time. Please note, however, that disabling essential cookies may affect the functionality and performance of the mratm88 platform.
6 Your Rights as a Member
In accordance with Malaysia's Personal Data Protection Act 2010 (PDPA), you as a mratm88 member hold the following rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights.
Right of Access
You have the right to obtain a copy of the personal data we hold about you at any time by contacting our support team.
Right to Rectification
If your data is inaccurate or outdated, you have the right to request a correction through your account settings or by contacting customer support.
Right to Erasure
You may request the deletion of your personal data, subject to any legal retention requirements related to financial records.
Right to Object
You have the right to object to the processing of your data for direct marketing purposes at any time through your account communication preference settings.
Right to Data Portability
You may request an export of your personal data in a machine-readable format for transfer to another service if desired.
Right to Restrict Processing
You have the right to request that we restrict the processing of your data in certain situations, such as when you are disputing the accuracy of that data.
7 Data Retention & Deletion
Mratm88 retains your personal data only for as long as necessary to fulfil the stated purposes or as required by Malaysian law. The following are our data retention guidelines:
- Active Account Records: While your account remains active, we retain all relevant data to enable you to fully enjoy our services.
- Financial & Transaction Records: Retained for a minimum of 7 years from the transaction date in accordance with Malaysia's tax and financial legal requirements.
- KYC Documents: Retained for a minimum of 5 years after account closure in accordance with AML and PDPA compliance requirements.
- Inactive Account Data: Accounts inactive for more than 3 years will receive a notification before the associated data is archived or securely deleted.
- Cookie & Analytics Data: Typically retained for between 30 days and 2 years depending on the cookie type and purpose.
When your data is no longer needed, we will securely delete it using methods that ensure the information cannot be recovered or accessed again by any party.
8 Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, our team is always ready to assist you.
- Email: [email protected]
- Live Chat 24/7: Available directly on the mratm88 platform after login
- Email response time: within 24–48 hours on business days
- We provide support in Bahasa Melayu for all privacy-related enquiries.
Why Is Your Data Safe at mratm88?
We invest in industry-grade security to protect every member's privacy.
End-to-End Encryption
All data exchanged between your device and our platform is protected by 256-bit SSL encryption — the same standard used by Malaysia's leading banks.
KYC & Identity Verification
Our integrated KYC process ensures that only verified account owners can access and manage their accounts, protecting you from identity theft.
Malaysia PDPA Compliance
Our privacy policy is drafted in accordance with Malaysia's Personal Data Protection Act 2010, ensuring all processing of your data is lawful and transparent.
No Data Sales
Mratm88 has never sold or rented members' personal data to any third party for commercial purposes. Your information remains entirely yours.
Two-Factor Authentication
An extra layer of security via 2FA ensures your account stays protected even if your password is compromised. Enable 2FA today for complete peace of mind.
24/7 Privacy Support
Our support team is available to assist with any privacy or data-related queries or concerns at any time, including weekends and public holidays.